Privacy policy
Who we are
Eboookrame ("we", "us", "our") operates this website. We are the data controller for personal data collected through this store.
- Trading name: Eboookrame
- Registered address: 1165 Red Mill Blvd, Virginia Beach, VA 23454, USA
- Email: sliman.bols@outlook.com
- Phone: +1 7 576 898 861
We comply with the EU General Data Protection Regulation (GDPR) and Belgian data protection law.
What information we collect
When you visit, purchase from, or contact our store, we collect:
- Identity & contact data: name, billing address, shipping address, email address, phone number.
- Order data: products purchased, order value, order date, order history.
- Payment data: payment method and transaction confirmation. We never see or store your full card number — payments are processed directly by our payment providers.
- Technical data: IP address, browser type, device type, operating system, time zone.
- Usage data: pages viewed, products viewed, referral source, time spent on site.
How we collect it
- Directly from you, when you place an order, create an account, subscribe to our newsletter, or contact us.
- Automatically, through cookies and similar technologies when you browse the site.
Why we use it (and our legal basis)
| Purpose | Legal basis |
|---|---|
| Processing and delivering your order | Performance of a contract |
| Sending order confirmations and shipping updates | Performance of a contract |
| Handling returns, refunds and customer service | Performance of a contract / legal obligation |
| Fraud screening and payment security | Legitimate interest |
| Keeping accounting and tax records | Legal obligation (Belgian law) |
| Marketing emails and personalised ads | Your consent (you can withdraw it at any time) |
| Improving our website and product range | Legitimate interest |
Who we share it with
We share personal data only with parties that help us run the store:
- Shopify Inc. — our e-commerce platform and hosting provider.
- Payment providers — [e.g. Shopify Payments, Stripe, PayPal — LIST THE ONES YOU ACTUALLY USE] — to process payments securely.
- Shipping and fulfilment partners — [LIST CARRIERS, e.g. bpost, DHL, PostNL] — to deliver your parcel. They receive your name, address and phone number only.
- Analytics and advertising providers — [e.g. Google Analytics, Meta Pixel — ONLY LIST WHAT YOU USE] — for website statistics and advertising, where you have consented.
We do not sell your personal data to anyone.
International transfers
Some of our providers are based outside the European Economic Area (EEA). Where data is transferred outside the EEA, we rely on the European Commission's Standard Contractual Clauses or an adequacy decision to ensure your data receives an equivalent level of protection.
How long we keep it
- Order and invoice records: 7 years (required by Belgian accounting and tax law).
- Customer account data: until you ask us to delete it.
- Marketing consent data: until you unsubscribe.
- Website analytics data: up to 26 months.
Your rights under the GDPR
You have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten"), where no legal obligation requires us to keep it.
- Restrict or object to our processing of your data.
- Data portability — receive your data in a machine-readable format.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, email sliman.bols@outlook.com. We will respond within 30 days.
Cookies
We use cookies to keep your shopping cart working, remember your preferences, measure traffic, and — with your consent — show relevant advertising. You can accept, reject, or manage non-essential cookies via the cookie banner on our site, or through your browser settings. Blocking essential cookies may prevent checkout from working.
Children
Our store is not directed at children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
Changes
We may update this policy. The "last updated" date at the top will always show the current version.