Shipping policy
Order processing
Orders are processed within [2–3] business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a confirmation email immediately after ordering, and a shipping notification with tracking as soon as your parcel leaves us.
Where we ship from
Our products are dispatched from [SUPPLIER COUNTRY — e.g. "our warehouse in US" or "our fulfilment partner in China"].
[If you dropship from outside the US, you MUST state it here. Also state whether the customer may owe import duties. Concealing this is a suspension trigger.]
Delivery times & costs
| Destination | Delivery time | Cost |
|---|---|---|
| USA | 3–5 business days | Free |
| [Netherlands, Luxembourg, France, Germany] | [3–5] business days | Free |
| [Rest of EU] | [3–5] business days | Free |
Shipping is free on all orders — there are no delivery charges at checkout.
Delivery times are estimates counted from the date of dispatch, not the date the order was placed. Add our processing time of [2–3] business days to estimate total time to your door.
[Only keep the country rows you actually ship to. Delete the rest.]
Tracking
Once dispatched, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become active.
Delays
We are not responsible for delays caused by the carrier, customs clearance, extreme weather, or incorrect address details supplied at checkout. If your parcel is significantly delayed, contact us at sliman.bols@outlook.com and we will investigate with the carrier.
Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, contact us within [14] days of the expected delivery date. We will open an investigation with the carrier and, once confirmed, send a free replacement or a full refund.
Incorrect address
Please double-check your shipping address at checkout. We cannot be held responsible for parcels delivered to an address entered incorrectly by the customer. If a parcel is returned to us because of an incorrect address, we will contact you to arrange redelivery — a second shipping fee may apply.
Customs & import duties
Orders shipped within the EU are not subject to additional customs charges. [If you ship from outside the EU or to non-EU countries, state clearly whether the customer is responsible for import duties and VAT.]