Refund policy

Your right of withdrawal (30 days)

Under EU consumer law, you have the right to withdraw from your purchase within 30 days of receiving your order, without giving any reason.

To exercise this right, simply inform us of your decision before the 14 days expire:

📧 sliman.bols@outlook.com 📞 +1 7 576 898 861

Include your order number and the item(s) you wish to return. You may use the model withdrawal form at the bottom of this policy, but you are not required to.

Return window

  • 30 days from delivery to notify us of your withdrawal.
  • A further 30 days from that notification to actually send the item back.

Condition of returned items

To be eligible for a full refund, the item must be:

  • In the same condition you received it — unused, undamaged, and complete.
  • In its original packaging, with all accessories, manuals, cables and free gifts included.

You may inspect and handle the product as you would in a physical shop. However, if the item's value is reduced because you handled it beyond what is necessary to establish its nature, characteristics and functioning, we may deduct that loss of value from your refund.

How to return an item

  1. Email us first at sliman.bols@outlook.com with your order number. Do not send anything back before contacting us.
  2. We will confirm your return and provide the return address and instructions within [1–2] business days.
  3. Pack the item securely and ship it back, ideally with tracking.
  4. Once we receive and inspect it, we process your refund.

⚠️ Returns sent back without contacting us first cannot be accepted.

Who pays for return shipping

[CHOOSE ONE — DELETE THE OTHER — AND BE HONEST:]

Option A (customer pays): You are responsible for the cost of returning the item to us, unless the item is faulty, damaged, or not what you ordered — in which case we cover the return cost in full.

Option B (we pay): We cover the cost of return shipping for all returns. We will send you a prepaid return label.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

  • Approved refunds are processed within 30 days of us receiving the returned item.
  • The refund goes back to your original payment method. We cannot refund to a different card or account.
  • We refund the full purchase price. As shipping is free, no delivery charge was paid and none needs to be refunded.
  • Depending on your bank, it can take a further 5–10 business days for the money to appear on your statement.

Faulty, damaged or incorrect items

Please inspect your order upon arrival. If your item is defective, damaged in transit, or the wrong product, contact us immediately at sliman.bols@outlook.com with:

  • Your order number
  • Photos or a short video clearly showing the problem

We will arrange a free replacement or a full refund, including all shipping costs, at no charge to you.

Your 2-year legal guarantee

Separately from the 14-day withdrawal right, EU law gives you a legal guarantee of conformity for 2 years from delivery. If the product turns out to be faulty or does not match its description, you are entitled to a repair, replacement, price reduction or refund, free of charge. This right exists regardless of any commercial warranty and cannot be waived.

Non-returnable items

The right of withdrawal does not apply to:

  • Sealed goods unsealed after delivery which are not suitable for return for health protection or hygiene reasons.
  • Goods made to your specifications or clearly personalised.
  • Gift cards.

[If none of these apply to your products, delete this section entirely rather than leaving irrelevant exclusions.]

Cancelling an order before it ships

If your order has not yet been dispatched, contact us immediately and we will cancel it and refund you in full.

Model withdrawal form

To: Eboookrame, 1165 Red Mill Blvd, Virginia Beach, VA 23454, USA — sliman.bols@outlook.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on: _______________ Order number: _______________ Name of consumer: _______________ Address of consumer: _______________ Signature (only if this form is sent on paper): _______________ Date: _______________

Dispute resolution

If we cannot resolve a complaint together, you may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr